Tawuniya Car Insurance Contact, Claim and Renewal

Tawuniya offers a comprehensive range of motor insurance products tailored to meet the needs of vehicle owners in Saudi Arabia. Here’s a detailed overview of their insurance options, benefits, and services:

Contact Information:

  • Customer Service: You can contact Tawuniya’s customer service for car insurance inquiries, general assistance, and support.
    • Phone: 920001177
    • Email: info@tawuniya.com.sa
  • Branch Locator: You can visit the nearest Tawuniya branch for face-to-face assistance and support.

Claim Process:

  • If you need to file a claim for your car insurance with Tawuniya, you can do so through the following steps:
    • Contact Tawuniya’s claims department at 920001177 or visit their website for online claim submission.
    • Provide all necessary details and documentation related to the claim.
    • Follow the instructions provided by the claims team for further processing.


  • To renew your Tawuniya car insurance policy, you can:
    • Contact Tawuniya’s customer service or visit their website for online renewal options.
    • Ensure to renew your policy before the expiration date to avoid any lapse in coverage.

For specific details or assistance regarding your Tawuniya car insurance policy, it is recommended to directly contact Tawuniya through the provided contact information.

Types of Insurance Policies

  1. Third-Party Liability Insurance: This is the basic, legally required insurance that covers damage to third parties caused by your vehicle. It includes:
  • Up to SAR 10 million coverage for third-party liabilities.
  • Coverage for third-party property damage and bodily injuries.
  1. Third-Party Plus Insurance: This policy extends the basic third-party coverage to include certain damages to your vehicle up to SAR 10,000.
  2. Comprehensive Insurance (Alshamel): This is the most inclusive policy, covering:
  • Loss or damage to your own vehicle.
  • Theft, fire, and natural perils like floods and hail.
  • Personal accident coverage for both the driver and passengers.
  • Emergency medical expenses.
  • Roadside assistance and glass cover.
  • No claims discount and loyalty discounts.

Additional Benefits and Services

  • Roadside Assistance: Immediate help in case of a breakdown or accident.
  • MVPI Services: Free motor vehicle periodic inspection services at your doorstep.
  • Maintenance Trips: Free transportation of your vehicle to the car agency for maintenance.
  • Mechanical Breakdown Insurance: Covers major parts like the engine, gearbox, and steering mechanism against mechanical failure, excluding wear and tear.

Exclusive and Added-Value Services

  • Waiver of Depreciation Clause: This optional cover ensures that depreciation is not factored into the settlement if your vehicle is damaged.
  • Hire Car Facility: Provides a replacement vehicle while yours is being repaired.
  • Geographical Extension: Extends your coverage to GCC countries and select Arab nations for an additional premium.
  • Agency Repairs: Option to have your vehicle repaired at the agency even after the warranty period.

Online and Customer Support Services

  • Policy Management: Easy online access to purchase, renew, and manage your insurance policy.
  • Claims Submission and Tracking: Digital tools to file and monitor the status of your claims.
  • Customer Support: Round-the-clock assistance for all your queries and claims.

Tawuniya Drive and Doroob Services Program

  • Tawuniya Drive: A reward program for safe drivers offering various benefits and discounts.
  • Doroob: A service program aimed at enhancing the driving experience with additional perks and services.


  • Coverage for Natural Disasters: The Al-Shamel policy covers damage from natural disasters such as floods and hail, except sandstorms.
  • Additional Drivers: All regular drivers of the vehicle must be named in the policy.
  • Glass Coverage: All glass parts of the vehicle are covered under the Al-Shamel policy.


Tawuniya’s car insurance policies are designed to provide extensive coverage and peace of mind to vehicle owners. With a range of policies and additional benefits, customers can tailor their coverage to suit their needs, ensuring both compliance with legal requirements and additional protection against unforeseen events.


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